IT Organization, Staffing, Leadership, Confidence And Reputation
This would include a careful examination of the organizational structure, delineation of the roles, and skill sets of current IT staff to satisfactorily meet the IT needs of the college/university. We would use appropriate benchmarks of peer/aspirant institutions and databases such as the EDUCAUSE Core Data Survey to obtain measurements. We would identify gaps in functions and skills. Through interviews and conversations we would assess the quality and effectiveness of the current IT leadership. In addition, we would gauge the level of confidence and the perception of IT reputation and services through the eyes of campus leadership and key end users.