IT Services
IT Services, Including Service Desk, Ticket Management, Communications
We will evaluate the services and service desk operation for efficiency and effectiveness with a user experience perspective. Is there a backlog of tickets/requests? Is ticket tracking helping or slowing quality responses? Are the service technicians comfortable with the operation? Is quality customer service the goal? This evaluation will be benchmarked against industry standards such as Educause's Core Data.
What We Do
Technology Assessments
Today's technology is creating increased demand and changes in the expectations, consumption, and delivery of services. In addition, technology that was new ten or more years ago has become obsolete and requires investment to replace or renew.
IT Security Posture And Planning
There isn’t a more important function of IT today than information security. With security breaches, malware and ransomware attacks, and intrusions on information privacy at all time highs it is critical to assess the current IT security program.
